Last updated November 03, 2024
We are ORENDA FZC LLC ("Company," "we," "us," "our"), a company registered in the United Arab Emirates at Business Center, SPC, Sharjah, Sharjah.
We operate the website http://www.pawcuddlz.com (the "Site"), the mobile application PawCuddlz (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Online Market Place advertising Pet services
You can contact us by phone at +971508992019, email at info@orendafzcllc.com, or by mail to Business Center, SPC, Sharjah, Sharjah, United Arab Emirates.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and ORENDA FZC LLC , concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting or notifying you by info@pawcuddlz.com, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.
Your use of our Services
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
solely for your personal, non-commercial use or internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: info@orendafzcllc.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your submissions
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
We accept the following forms of payment:
- Visa
- Mastercard
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in AED.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Billing and Renewal
Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.
Free Trial
We offer a 90-day free trial to new users who register with the Services. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.
Cancellation
You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at info@orendafzcllc.com.
Fee Changes
We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.
All sales are final and no refund will be issued.
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. When you create or make available any Contributions, you thereby represent and warrant that:
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.
Use License
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.
Apple and Android Devices
The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Arab Emirates. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Arab Emirates, then through your continued use of the Services, you are transferring your data to the United Arab Emirates, and you expressly consent to have your data transferred to and processed in the United Arab Emirates.
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
These Legal Terms shall be governed by and defined following the laws of the United Arab Emirates. ORENDA FZC LLC and yourself irrevocably consent that the courts of the United Arab Emirates shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these Legal Terms.
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
Any dispute arising out of or in connection with these Legal Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the International Commercial Arbitration Court under the European Arbitration Chamber (Belgium, Brussels, Avenue Louise, 146) according to the Rules of this ICAC, which, as a result of referring to it, is considered as the part of this clause. The number of arbitrators shall be three (3). The seat, or legal place, or arbitration shall be DUBAI, United Arab Emirates. The language of the proceedings shall be ENGLISH. The governing law of these Legal Terms shall be substantive law of the United Arab Emirates.
Restrictions
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
PawCuddlz Application and Its Website is owned by Orenda FZC LLC licensed in UAE under no. 431181501 We may update these Terms as needed to comply with UAE law or to reflect changes in our Services. Providers and Users will be notified of substantial changes, and continued use of the Services after notification will indicate agreement with the revised Terms
PawCuddlz is an online marketplace for pet services, enabling users to compare various offers and discounts for pet boarding, daycare, grooming, veterinary services, and other related services that may be added in the future. PawCuddlz does not provide, own, or control any services or products available on its platform (the “Pet Service Products”). These products are offered by third parties (the “Pet Service Providers”), who are solely responsible for them, as well as for all booking contracts. All bookings for Pet Service Products are completed directly on the Pet Service Providers’ platforms, and the terms and privacy policies of those providers apply to each booking. Users must understand and agree to these terms. Additionally, any specific terms for the individual pet service chosen may apply and must be acknowledged. PawCuddlz may feature offers for pet services, including discounts, bundle deals, subscriptions, and more, but it does not directly offer or control these services or products. Instead, third-party Service Providers own, manage, or make these services available, and are solely responsible for all bookings. Bookings are subject to the Service Providers’ terms and privacy policies, as well as any additional terms related to the specific pet service chosen. Interacting with any Pet Service Provider through the PawCuddlz platform is at the user’s own risk, and PawCuddlz is not liable if any issues arise with a booking. PawCuddlz hosts content provided by Service Providers, including prices, images, and other information (“Provider Content”), as well as content from users such as comments and ratings (“User Content”). While PawCuddlz displays this content, it does not have control over its accuracy, quality, completeness, reliability, or timeliness. Prices displayed on the platform may not reflect real-time updates, and availability of services is not guaranteed. Ratings serve as general guidance, and the accuracy of these ratings or any User Content is not guaranteed.
By using the Platform, you agree to comply with the following policies (the "Account Policies"): You will not reproduce or distribute any part of the Platform through any medium without prior written permission from PawCuddlz. You will not modify any part of the Platform, except as necessary to use it for its intended purpose. You agree to provide accurate and complete information when creating your account. You will not use automated systems, including "robots," "spiders," "offline readers," or "scrapers," to access the Platform without written consent from PawCuddlz. You will not manually or automatically collect information about Service Providers or Service Users, such as names, addresses, phone numbers, or email addresses. You also agree not to copy copyrighted text or misuse Platform content, including on mirrored, competing, or third-party sites. You will not send more requests to PawCuddlz servers, or any server affiliated with PawCuddlz, than a person could reasonably produce using a typical online web browser. Public search engine operators may use spiders or robots to create publicly available searchable indices, but not to create caches or archives. PawCuddlz reserves the right to revoke this permission in specific cases or entirely. You will not recruit, solicit, or contact Service Providers or Service Users for employment or contracting for any business not affiliated with PawCuddlz without written permission. You will not take any action that places unreasonable demands on the Platform’s infrastructure, disrupts its proper functioning, or bypasses access control measures. You agree not to collect or harvest any personally identifiable information from the Platform, nor use its communication systems for commercial solicitation. If you do not meet these membership eligibility criteria or cannot comply with these Account Policies, please refrain from using the Platform. PawCuddlz reserves the right to terminate your access immediately if you violate these or any other terms.
You agree not to send messages to other users that contain: Offers to conduct national or international money transfers for amounts exceeding the service's asking price, with the intent to request a refund of any portion of the payment. Unsolicited advertisements or promotions for services not offered on the Platform or for external websites. Personal contact information, including but not limited to phone numbers, social media handles, or email addresses. Content encouraging the use of third-party services or platforms for messaging or soliciting business outside of the Platform.
As a participant on the Platform, you agree to use caution, fairness, and good judgment when leaving feedback for service providers. The following actions are considered inappropriate uses of feedback: Threatening to leave negative or neutral feedback unless additional services are provided beyond what was originally posted or agreed upon. Leaving feedback that falsely enhances the appearance of a service provider or user. Including terms in an offer or request that restrict a service provider or user from leaving feedback. Consequences for Inappropriate Feedback Use If you violate these feedback rules, PawCuddlz may, at its discretion, take the following actions: Remove your feedback or any of your postings. Restrict your account privileges. Suspend your account. Reduce your status or ranking on the feedback page. Reporting Inappropriate Feedback Use To report inappropriate feedback use, you may contact PawCuddlz at info@PawCuddlz.com. Resolving Feedback Disputes In case of a dispute regarding feedback between users, PawCuddlz will serve as the final decision-maker. At its sole discretion, PawCuddlz reserves the right to remove feedback or take any reasonable action without liability. The above list is not exhaustive. PawCuddlz reserves the right to: Terminate your access to your account or your ability to post on the Platform (or use related Services). Refuse, delete, remove, relocate, or edit any content or postings, with or without cause or notice, for any reason deemed inappropriate or disruptive to the Platform or other users. PawCuddlz also reserves the right to limit the number of messages you can send to other users at its discretion. PawCuddlz may report any illegal activities to law enforcement and cooperate with investigations into alleged misconduct on the Platform or the Internet. While PawCuddlz does not monitor every post, these guidelines do not impose a requirement to review, monitor, or remove postings or other information submitted by you or other users.
1. Profiles and Offers Must Be Authentic Service Providers must follow these guidelines, unless exceptions are noted in the Terms of Use or Additional Policies: Do not list services or offers in unsuitable categories. Do not misrepresent the service location. Avoid using brand names or irrelevant keywords in profiles, offers, wants, feedback, or other titles and descriptions. Ensure titles accurately describe the service and are not misleading. Do not include any false information in profiles. 2. Profiles and Offers Must Not Bypass PawCuddlz Fees Service Providers are required to comply with these guidelines, unless exceptions are outlined in the Terms of Use or Additional Policies: Do not provide catalogs or links to external websites where users can directly obtain services. Adhere to posting limits and avoid multiple postings for the same service. Refrain from offering identical services in a single post’s description. Avoid charging fees for additional travel beyond the standard service area. Do not offer opportunities for purchasing services outside PawCuddlz. Do not use profile pages or usernames to promote services not provided through the Platform. 3. Profiles and Offers Must Promote Fairness and Safety Service Providers must follow these guidelines, unless exceptions are specified in the Terms of Use or Additional Policies: Do not request users to send cash by mail or use unapproved payment methods. Only include links that adhere to PawCuddlz policies. Refrain from using specific HTML or JavaScript in postings, profiles, offers, or want pages. Do not promote raffles, prizes, bonuses, giveaways, or random drawings. Avoid profanity in any postings. Do not acknowledge third-party providers with more than 10 words of text at HTML font size larger than 3, or with a logo over 88x33 pixels, unless you have the necessary permissions. Avoid including third-party endorsements in postings. Ensure each posting offers a legitimate service. 4. Penalties for Rule Violations If a Service Provider violates these rules, PawCuddlz may, at its discretion, take the following actions: Remove the posting. Limit the Service Provider’s account privileges. Suspend the Service Provider’s account. Forfeit any earnings associated with a canceled posting. Lower the Service Provider’s feedback-based status. Rules for Service Users 1. Prohibited Actions for Service Users Service Users must not: Commit to purchasing or booking a service without paying. Initiate sign-up, price negotiation, or other engagement for a service without the intent to use or pay for it. Agree to purchase a service if not meeting the provider’s terms or with intent to disrupt the posting. Misuse any features provided by PawCuddlz for service use or purchase. 2. Penalties for Service User Violations If a Service User violates these rules, PawCuddlz may, at its discretion, take the following actions: Remove the posting. Limit the Service User’s account privileges. Suspend the Service User’s account. Lower the Service User’s feedback-based status.
1. No Expectation of Confidentiality The Platform may now or in the future allow users to submit videos, profiles, offers, wants, feedback, and other communications (collectively, “Submitted Content”) for hosting, sharing, and/or publishing. Regardless of whether Submitted Content is published, PawCuddlz does not ensure any confidentiality for it. By submitting any content meant to be accessible to registered users, you agree that it is provided on a non-proprietary and non-confidential basis, and PawCuddlz may freely use or share it without restrictions as part of its services. 2. Your Representations and Warranties You are solely responsible for any Submitted Content you provide or approve, as well as any consequences of its publication. By submitting content, you affirm that: (a) you hold the necessary licenses, rights, consents, and permissions to use and allow PawCuddlz to use all intellectual property rights (patent, trademark, copyright, etc.) related to the Submitted Content as required by the Platform’s terms; and (b) you have obtained written consent from every identifiable individual in the content for the use of their name or likeness. You agree to cover any royalties, fees, or other payments owed to third parties because of the content you submit. 3. Ownership Rights and License to PawCuddlz You retain ownership rights in your Submitted Content. However, by submitting it to PawCuddlz, you grant PawCuddlz a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, display, and perform the content for purposes related to the Platform, including promotion and redistribution. This license to PawCuddlz remains effective unless you delete the content from the Platform. Additionally, other Platform users have a non-exclusive license to access and use your Submitted Content within the Platform’s functionality and terms of use. You acknowledge that transmission of the Platform and its content may involve transmissions over various networks and adjustments to meet network or device requirements. PawCuddlz may also use your Submitted Content for promotional and marketing purposes across its blog, directory, emails, website, and social media channels. You can request the removal of your content from the Platform by contacting us via email. 4. PawCuddlz’s Rights and Disclaimers PawCuddlz does not endorse any Submitted Content or opinions, recommendations, or advice within it. PawCuddlz disclaims all liability related to Submitted Content. In cases of intellectual property infringement, including copyright violations, PawCuddlz will remove infringing content when notified through the proper “take down” process. PawCuddlz may also remove content it deems inappropriate or disruptive to the Platform, including pornography, offensive material, or excessive length, without prior notice. By using the Platform, you may encounter Submitted Content from various sources. PawCuddlz is not responsible for the accuracy, safety, or intellectual property rights related to this content. You acknowledge that some content may be inaccurate, offensive, or objectionable, and agree to waive any legal or equitable claims you may have against PawCuddlz in connection with such content, holding PawCuddlz and its affiliates harmless as allowed by law. You are fully responsible for any photos, profiles, and other content, including Submitted Content, that you post or display on the Platform or transmit to other users. PawCuddlz reserves the right, without liability, to review and delete content it finds offensive, illegal, or otherwise in violation of these Terms or the rights and safety of others. 5. Suggestions If you provide any communications, comments, suggestions, or related materials to PawCuddlz (collectively, “Suggestions”), regarding potential changes or new features on the Platform, these Suggestions are considered non-confidential and non-proprietary. You assign all rights to PawCuddlz, which may use, distribute, or commercialize the ideas or concepts within these Suggestions without any obligation to compensate or attribute them to you. You understand that PawCuddlz is not required to implement or display any ideas, concepts, or techniques contained within the Suggestions.
Mandatory Third-Party Verification Service PawCuddlz employs various tools to promote a safe environment for both Service Providers and Service Users on its Platform. These tools may include background checks and identity verifications with national databases. If you prefer not to be included in national database searches, do not register as a Service Provider on PawCuddlz. By registering or using PawCuddlz, you confirm that neither you nor any members of your household are currently or have ever been required to register as a sex offender with any government agency. By registering as a Service Provider, you consent to PawCuddlz performing a background check using the information you provide. You also acknowledge that PawCuddlz may review the results and take any necessary action regarding your account. You authorize PawCuddlz to verify your claims and agree that PawCuddlz has the right to verify or take actions in its sole discretion. You agree to indemnify and hold PawCuddlz harmless from any loss or liability arising from these checks. Note that PawCuddlz provides this verification service as a convenience and does not control or assume responsibility for the accuracy or reliability of third-party verifications or the information they provide. PawCuddlz retains the right to terminate your membership based on information obtained from third-party verification. Service Users are responsible for evaluating and investigating Service Providers. Keep in mind that Background Checks may have limitations: PawCuddlz does not automatically conduct Background Checks on all users. Not all records are accessible to third-party verification agencies, and there may be delays in record availability in some jurisdictions. Juvenile records, dismissed cases, foreign convictions, and certain traffic violations may not appear in these checks. Copyright Infringement Take Down Procedure PawCuddlz has policies in place for addressing alleged copyright or trademark infringements. If you believe your work has been copied on the Platform in a way that constitutes infringement, please provide the following details to info@PawCuddlz.com: Identification of the copyrighted or trademarked work(s) allegedly infringed. Identification and location of the material claimed to be infringing. A statement that you believe in good faith that the disputed use is unauthorized. Contact information, including an address, phone number, and email. Your signature (physical or electronic) as the authorized representative. A statement under penalty of perjury that your report is accurate and that you hold or are authorized to act on behalf of the rights to the material. This notification, referred to as the "Notice," may be invalid if requirements are not met. PawCuddlz will remove infringing material as per copyright law procedures. Only the intellectual property owner may report infringing items through this system; third parties should contact the rights owner for action. Modifications or Termination of Platform Modification or Discontinuation of Platform PawCuddlz may modify, suspend, or permanently discontinue the Platform or any part of it, at any time and without prior notice. You agree that PawCuddlz shall not be held liable for any modification, suspension, or termination of its services. Termination by PawCuddlz PawCuddlz reserves the right, in its sole discretion, to delete, deactivate, or terminate your account or block access without prior notice if it believes you have violated the Terms of Use, or for any other reason. Termination by You You may terminate your use of the Platform at any time with or without cause. Effect of Termination Upon termination, your access to services, benefits, and any accumulated rewards will automatically end. Account deactivation will prevent further access to files or data in your account, and PawCuddlz is not required to return any submitted content to you. Sections of these Terms regarding data use, indemnification, and other key clauses will remain active post-termination. By terminating your account, you agree to destroy all copies of PawCuddlz's Data and Marks in your possession. You agree to hold PawCuddlz and its affiliates harmless from any claims arising out of the termination. Intellectual Property Rights Ownership of Data and Marks All Platform content, excluding submitted content, including text, graphics, videos, sounds, and trademarks, is owned by PawCuddlz or its licensors and is protected under copyright and other intellectual property laws. This data is provided "as-is" for personal use only and cannot be reproduced or used for other purposes without prior permission. License for Personal Use PawCuddlz grants you a limited license to use its Data and Marks strictly for personal use in accessing the Platform. You may not alter, broadcast, distribute, or sell any data from the Platform. All marketing and promotional activities adhere to UAE advertising and consumer protection regulations. We ensure accurate representation of Services and prohibit misleading advertising. Users can opt out of promotional communications at any time by following the instructions provided in the communication. Our Services may contain third-party content and offers over which we have no control. You acknowledge that we are not responsible for the accuracy, reliability, or legality of third-party content accessed via our platform. You are encouraged to independently evaluate such content before engaging with it.
1. Fees Incurred By Service Providers Joining PawCuddlz, posting Services, prices and your company profile including viewing posted Services is free. PawCuddlz reserves the right at its sole discretion to charge fees to Service Providers for other services that PawCuddlz may provide, including but not limited to fees for contacting Service Users, conducting transactions with Service Users through PawCuddlz. PawCuddlz charges a service fee for booking transactions completed through PawCuddlz depending on the individual contract signed physically or online. All service users who requested for services from Service Provider with the PawCuddlz platform are required to make all payments online through the platform. You are expressly agreeing that PawCuddlz is permitted to bill you for the applicable fees as agreed contractually, any applicable tax and any other charges you may incur in connection with your use of this Platform and the fees will be billed to your credit card, PayPal or other payment method designated at the time you make a purchase or register for a fee-based service PawCuddlz offers premium services to Service Providers for a fee and may in the future offer additional services, like advertising, featured listings, that Service Providers can also choose to purchase. PawCuddlz reserves the right to charge fees for these services at its sole discretion. The fees will not and are not provisioned for the purpose of monitoring of the performance or activities of its members, Service Providers and the pets under their care. 2. Fees Incurred By Service Users Joining PawCuddlz, viewing posted Services, and requesting& booking for posted Services is free. PawCuddlz currently charges Service Users no fees for transactions completed on the Platform between Service Users and Services Providers. However, PawCuddlz reserves the right to charge a fee to Service Users in the future on a per-transaction basis or periodical subscriptions, and reserves the right to do so in its sole discretion. Changes to this Fee Policy are effective after PawCuddlz has provided you with fourteen (14) days’ notice by posting the changes on the Platform. If applicable, you agree to pay all fees or charges to your Account based on PawCuddlz’s fees, charges, and billing terms then in effect. If you do not pay on time or if PawCuddlz cannot charge your credit card, or other payment method for any reason, PawCuddlz reserves the right to either suspend or terminate your access to the Platform and account and terminate these Terms of Use. You are expressly agreeing that PawCuddlz is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of this Platform and the fees will be billed to your credit card, PayPal or other payment method designated at the time you make a purchase or register for a fee-based service. If you cancel your Account at any time, you will not receive any refund. If you have a balance due on any account, you agree that PawCuddlz may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. 3. Taxes You understand that we are acting solely as an intermediary for the collection of rents and fees between a Service User and a Service Provider who choose to enter into an Agreement for Service. You understand and agree that you are solely responsible for determining your own tax reporting requirements in consultation with tax advisors, and that we cannot and do not offer tax advice to either Pet Service Providers or Service Users. 4. Refund Policy All amounts paid through PawCuddlz platform(s) will be non-refundable except as provided herein: • A cancellation request is made in accordance to the Cancellation Policy. • Customer waiting time exceeds 45 minutes from the time of confirmed appointment. • The service provider is unable or unwilling to fulfill the services that were booked and paid for online, via the PawCuddlz platform(s). • If and when your pet fails the required assessment mentioned on the service providers profile. Refunds will be made in the form of credits that will reflect to your account. It may take up to 48 hours for your credits to appear in your account. You may use the credits to purchase any service on PawCuddlz. There will be no expiry date for the use of the mentioned credits. All transactions and payments are governed by UAE consumer protection laws. Refunds are available only under specific conditions, such as service non-fulfillment or cancellations under the platform’s policy, and are issued as credits or direct refunds to the original payment method. For payment disputes, users can contact info@orendafzcllc.com.
1. PawCuddlz is Not a Party to Any Service Contract Each Registered User understands and agrees that PawCuddlz is not involved in any oral or written Service Agreement, Negotiation Worksheet, or other contracts entered between Registered Users for services provided directly or indirectly through the Platform. 2. No Agency or Partnership These Terms of Use and your use of the Platform do not establish any agency, partnership, joint venture, or employment relationship between you and PawCuddlz, including any Service Agreement. You do not have the authority to bind PawCuddlz in any way. All Service Providers are independent contractors, and neither PawCuddlz nor any Platform user may control the daily activities of another or create obligations on behalf of one another. 3. Disputes Between Registered Users Subject to provisions for handling feedback-related disputes, your interactions, transactions, payments, and services performed between you and other individuals or organizations found through the Platform are solely your responsibility. It is recommended that you take reasonable precautions and conduct necessary investigations before engaging in any online or offline transaction with third parties, such as Service Providers or Service Users. You understand that choosing to use the services of a Service Provider, provide services to a Service User, or rely on any information contained in user-submitted content (including posts, offers, wants, or feedback) is solely your decision and responsibility. PawCuddlz makes no representation regarding the suitability or accuracy of any Service Provider you may connect with through the Platform or any advice or recommendations provided by any individual. Pet Service Providers may refuse or terminate a booking at any stage—before, after confirmation, or during the service period—if the Pet Owner provides inaccurate or misleading information about the pet or its requirements. Payments for bookings falling under this condition will not be refunded for services already provided. Information and requirements provided on the PawCuddlz platform up to the point of booking confirmation will serve as the basis for dispute resolutions. Only messages sent via the platform's chat feature will be considered in case of disputes; communications through other channels will not be deemed part of the contract between pet sitters and owners. The United Arab Emirates is the country of domicile, and local law governs these terms. Payments may be made using Visa or MasterCard debit and credit cards in AED. PawCuddlz does not trade with or provide services to OFAC and other sanctioned countries. Minors under the age of 18 may not register as users of the website or engage in transactions. Cardholders should retain a copy of transaction records and observe Merchant policies. Users are responsible for maintaining the confidentiality of their accounts. Despite these provisions, you agree that PawCuddlz is not responsible or liable for any loss or damage arising from any transactions or interactions on the Platform. In the event of a dispute with other Platform users, Registered Users, or any third party, PawCuddlz has no obligation to become involved. If a dispute arises, you release PawCuddlz and its officers, managers, directors, employees, agents, and successors from any claims, demands, or damages of any nature related to such disputes and/or the Platform or any service provided through it. You alone are responsible for your interactions with other PawCuddlz.com users. While PawCuddlz reserves the right to monitor disputes between users, it has no obligation to do so. These Terms and Conditions are governed by UAE law. Disputes are to be resolved through UAE courts, ensuring both parties' rights align with local laws. For any informal resolution, you may contact us at info@orendafzcllc.com before escalating the matter.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
ORENDA FZC LLC
Business Center
SPC
United Arab Emirates
Phone: +971508992019
info@orendafzcllc.com